Ad hoc signage in a new hospital-a useful social tool and cognitive artifact Academic Article uri icon


  • Introduction: High-stakes industries, such as healthcare, are complex systems prone to influence by various constraining factors. Expert practitioners in these domains work at the “sharp end” of these constraints and must reconcile limitations in the context of operations. When a major constraining factor is changed abruptly, it can induce a rapid sequence of adaptations. We observed the cognitive artifacts of post hoc signage, posted inside the space of the operating rooms of a new hospital facility, to help identify the way clinicians …

publication date

  • June 1, 2014